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INFRASTRUCTURE SUPPORT

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O&M

We are SLA driven for deliveringcontinuous support acrossmultiple tiered technology stack utilizing best practices and industry standards such as ITIL V3. Our focus on customer satisfaction has allowed us to deliver optimized operational processes, increased efficiency & availability and reduced manpower & cost. Our O&M services include the following:

  • Infrastructure O&M
  • System performance monitoring and optimization
  • Asset management
  • Tier 1, 2, & 3 desktop support
  • Security administration
  • Incident management
  • Business Continuity and Disaster recovery
  • Virtualization and Cloud computing
  • Virtualization and private cloud system support
  • DBA support
  • Core load software deployment
  • Upgrade/patch management